Auditorium Booking Application- https://drive.google.com/file/d/1YvNNcqGNlx2z1YBwoH4njrle_Wwb7P_p/view?usp=share_link
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Performance Review Meetings
Performance review meetings for Line Ministry institutions (Quarterly) and Provincial ministry institutions (biannually) are conducted by DHQS using standardized template which includes related quality indicators and clinical indicators. Expert panel provides constructive feedback for the each health care institution performance.
Citizen Involvement and Patient Feedback
Citizen involvement and patient feedback are increasingly recognized as strategies to improve healthcare quality.
Currently community participation and citizen involvement are institutionalized in Sri Lankan Health System as Hospital Development Committees. Under the Primary Healthcare System Strengthening Project, establishment of ‘Friends of Health Services’ model is being implemented.
Hospitals are encouraged to get patient feedback in the form of patient experience/satisfaction surveys and suggestions received from patients (suggestion boxes) and those are reviewed at DHQS performance reviews at regular intervals.
Quality supervision of Primary care institutions
The Government of Sri Lanka has shown continuing commitment towards improving Primary Health Care through the primary care restructuring program. DHQS developed the supervision tool with the participation of the relevant stakeholders that could evaluate the quality of care provided by the primary care institution at the provincial and RDHS levels.
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